Please Note: Due to COVID, we are experiencing some delays with shipping.

All Australian orders over $75 receive free shipping & handling.
Flat rate of $15.00 for all orders within Australia.

Standard trackable shipping via Australia Post please allow 3 to 7 business days.
In the unlikely event that your parcel in unsuccessful in delivery and is returned to our warehouse, an additional freight charge will be applied to re-send your order.

Return & Exchange Policy For All Items

The returns policy relates only to GAIA Skin Naturals merchandise was purchased only through or by telephone at 03 8586 0500. Please consult the respective store returns policy for GAIA Skin Naturals merchandise purchased through retailers, wholesalers, or other e-commerce stores.

Return Policy

We are unable to accept returns or exchanges on any skin care items unless the item is faulty.

In the unlikely event that you develop a reaction to any GAIA Skin Naturals product within 7 days of purchase we may provide a refund of the goods, excluding the postage and handling charges. This is at the discretion of Nice Pak Products and it’s employees.

Proof of purchase and proof of reaction must be provided for a refund to be given. If you do not have proof of purchase a gift voucher or replacement product at the cost shown in our online store at the time of complaint or replacement product may be given, at the discretion of Nice Pak Products and it’s employees.

All exchanges must be authorised within seven (7) days of original receipt of delivery.

Any merchandise marked “Final Sale” or “Clearance” cannot be returned.
All authorised transactions will be credited to the original payment method used, less the original shipping and handling fees charged to you. Please allow up to 2 billing cycles for the credit adjustment to appear on your credit card statement.

Refunds And Processing

We endeavour to process all refunds as soon as possible however, please note that it could take approximately 7 business days after the product is received back and verified.

Original shipping charges are non-refundable.

You will be responsible for all shipping charges. We strongly recommended that you use a traceable and insurable shipping method. Until our warehouse confirms receipt of your item and we inspect the item so that it meets our return and/or exchange criteria, we will be unable to issue a refund. We are not responsible for lost or damaged returned packages. We endeavour to action all returns and exchanges as quickly as possible but please note that processing could take up to 5-10 business days of our warehouse receiving your item.

If you have any queries, please don’t hesitate to contact customer service on 1800 506 750 or send an email via our contact us form.