Frequently Asked Questions
We know caring for your baby’s skin comes with lots of questions. That’s why we’ve put together this helpful FAQ to guide you through all things natural baby skincare.
Still need a hand? Reach out to us at info@npbrands.com.au.
General
Where is GAIA Skin Naturals made?
We’re proudly Australian made and owned. Many of our skincare products are manufactured in Australia using naturally derived and organic ingredients where possible.
What makes GAIA Skin Naturals different?
Our formulations are crafted specifically for sensitive and delicate skin; especially for babies, kids and mamas. We prioritise gentle, naturally derived ingredients, and avoid harsh chemicals like mineral oil, parabens, and petrochemical oils.
What does GAIA mean?
“GAIA” (pronounced guy-ya) is the Greek Goddess of the Earth. Mother Earth is believed to have a living energy spirit called “GAIA” that is the creator of all life and all the things that come together to form the earth.
Are GAIA products safe for newborns and sensitive skin?
Yes. All GAIA baby products are developed to be gentle and soothing. For example, our wipes are free from synthetic fragrances and enriched with skin-supporting ingredients like ceramides and Jojoba.
Do you use preservatives?
Yes. To ensure safety and product stability, we use mild preservatives. GAIA products have a high level of natural content, which require efficacious preservatives in safe levels to prevent bacteria and fungi from developing in the formulation. At GAIA, we always aim to balance efficacy with gentleness, especially for baby skin.
Can I use GAIA products during pregnancy or postpartum?
Yes, our products are gentle enough for parents too, especially during pregnancy or after birth when skin can feel more delicate.
I have heard that I shouldn't use products with essential oils during pregnancy - is this true?
Not entirely. There are a small number of pure essential oils that are considered toxic and should be avoided during pregnancy. These include clary sage, fennel, sweet marjoram, myrrh, pennyroyal, rosemary, sage and thyme.
Should I patch test before using?
Yes, we always recommend a patch test, especially if skin is sensitive or eczema-prone. Apply a small amount to a discreet area (like the inside of the arm) and wait 24 hours. If irritation occurs, discontinue use and talk to your healthcare professional.
Can Coeliacs use your products?
YES! Coeliacs Disease is a permanent intolerance to dietary gluten and, for this to be of concern, gluten must be ingested. In other words, you need to eat it for it to cause a problem. Wheat products, such as wheat germ oil is synthesised for cosmetic use with the food proteins removed and can be used on the skin without concern by people diagnosed with coeliac disease.
How should I store GAIA products?
Store in a cool, dry place away from direct sunlight. Make sure to close lids tightly to keep the formula fresh and protect its integrity.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Still Have Questions?
If you haven’t found the answer you’re looking for, we’re here to help! Our product pages are full of useful information. Otherwise drop us a line at info@npbrands.com.au.
Do you ship across Australia?
Yes, we ship Australia-wide with a $15 flat postage and handling fee. Free shipping is applied to orders over $75. We currently do not offer international shipping