GAIA Skin Naturals: Pure Natural Organic Skincare

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GAIA - As seen on Channel 9's Mornings With Kerri-Anne, Your Business Success and A Current Affair

Delivery Information

How is my order sent?

Your order is usually processed within 24-48 hours of receipt. Depending upon your destination, for goods traveling within Australia, it can take up to 5 working days - for example WA country locations.
All deliveries are sent via a barcoded courier delivery system. This provides secure and reliable door-to-door delivery of your goods. This means that your goods will be given are unique barcode number enabling us to keep track of your parcel and a signature is required upon delivery.
Please note: It is your obligation to enter the correct delivery address details at the time of ordering.  Should you enter the wrong address, please contact GAIA as soon as possible within 24 hours of making your incorrect entry by emailing or calling +61 3 9703 1707 +61 3 9703 1707 and we will most likely be able to correct the address on your behalf before dispatch.  However, please note, we are not obligated to re-send a dispatched order to the correct address at our expense.

Postage and Handling Charges for Australia are charged at a flat rate of AUS$10 per order.

For international orders shipping charges will be quoted to you separately. International shipping doesn't not include duties or taxes which may be payable in your country, and they are the responsibility of the purchaser.

Postage and Handling Charges for the UK & the US:

UK: AUS$50.00 for up to 3kg
US: AUS$50.00 for up to 3kg
You will be advised if your parcel weighs over 3kgs. Depending upon your destination, goods can take up to 3 weeks to arrive.

What if my order doesn't arrive?

If a parcel does not arrive in a two week period (for Australian orders) or within 4 weeks (for international), please contact us via email or phone. We will commence a track and trace on your parcel - this is done on-line and usually provides us with an instant report to let us know where in transit your goods are and if delivered will provide us with the signature.
It is rare that a parcel goes missing however should this occur, we will then contact the courier company to find out where your parcel is and provide us with an explanation of why. We hope you understand this takes time and is out of our control. We will keep you informed of the progress.
If for some unknown reason your goods end up in "Courier Heaven" we will replace them for you free of charge.

If you have any queries, please don't hesitate to contact customer service on +61 3 9703 1707 +61 3 9703 1707 or send an email via our Contact Us form.
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